Frequently Asked Questions
Netherlands: Free shipping on orders above €50.
EU countries: Free shipping on orders above €50.
Rest of the World: Please check the shipping cost at checkout.
We ship to all EU countries listed, including Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
For countries outside the EU, please contact customer support at support@distinct-amsterdam.com if your country is not listed at checkout.
We primarily use PostNL for local orders within the Netherlands. For international orders, we use DHL, DPD, and UPS.
Free shipping on EU orders over €50.
Orders placed Monday – Saturday before 17:00 are shipped the same day.
All other orders ship the next business day.
Netherlands & Belgium: 1-2 business days
European Union: 2-3 business days
Rest of the World: please contact us with your order number
Yes, once your order is dispatched, you will receive a shipping confirmation email with a tracking number.
We cannot guarantee a change of address once your order is placed, please reach out as soon as possible in such cases.
For UK and EU orders, all duties and taxes are included in the purchase price. There are no extra fees on delivery. We comply with the Import One-Stop Shop (IOSS) system for VAT obligations for EU buyers, ensuring displayed prices cover VAT and duties.
We use premium vegetabe tanned full-grain leather from certified tanneries. Each element in our products is selected based on durability and quality, this enables us to offer a lifetime warranty.
Avoid exposure to direct sunlight and moisture.
Clean with a dry or slightly damp cloth.
Use a leather conditioner periodically to maintain suppleness.
Yes, for personalization requests, contact info@distinct-amsterdam.com.
Our lifetime warranty covers manufacturing defects in materials and workmanship. This warranty does not cover normal wear and tear, misuse, or accidental damage.
Contact info@distinct-amsterdam.com with your order number and a description of the issue. Photos may be required for assessment.
You can return products within 14 days of delivery, provided they are unused and in their original packaging. Return shipping costs are the responsibility of the customer.
Contact our customer support at info@distinct-amsterdam.com to initiate a return. We will provide a return shipping label and instructions.
Yes, exchanges are possible for different colors or products. However, it will be treated as a new order. Please return your order as per the return policy and order your new item.
We rarely offer promotional activities, if we do they are only available for limited timeframes. Sign up for our newsletter or follow us on social media to be ahead of the rest.
We accept all major credit cards, PayPal, and bank transfers. We also offer payment options like Shop Pay, Apple Pay, and Google Pay. For customers in the United States, Great Britain, Germany, France, Italy, Spain, Switzerland, and most EU countries, we offer Klarna installment payment method.
Our platform dynamically adjusts the currency during checkout based on the country you input, ensuring a hassle-free shopping experience. We accept payments in multiple currencies, including USD, GBP, EUR, and more.
You can reach our customer support team by email at info@distinct-amsterdam.com or via the chat on our website. Our team is available Monday to Friday, from 9:00 AM to 6:00 PM CET. We always strive to get back to you within 24 hours.
Feel free to contact us at info@distinct-amsterdam.com. We'd love to hear from you and answer any questions you may have.