Refund policy
What is your returns policy?
In case you need to return a product you can do so within 30 days of delivery. Reach out to us receive a returns form.
DISTINCT AMSTERDAM is not responsible for return shipping costs, the customer will arrange the return.
It is the customer's responsibility to ensure timely and correct return of the item.
Returns are only accepted in unused condition with original packaging, only then refund will be transferred.
Personalized items are not eligible for returns.
How do I return an item?
Contact our customer support at info@distinct-amsterdam.com to initiate a return. We will provide a returns form.
Can I exchange an item?
No, we cannot exchange an item for a different one. In order to exchange, please place an order for the your desired item and file a return for the to be exchanged item.
Return costs are the responsibility of the customer.
FREE SHIPPING
Free shipping on orders above €350
SECURE PAYMENTS
For all major credit/debit cards
LIFETIME WARRANTY
For peace of mind on all orders
EASY RETURNS
30-day hassle-free returns
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