Frequently asked questions
Orders & delivery
How much is shipping?
Shipping is free on orders above €150 in the Netherlands and the EU. Below that it costs €9,50. Outside the EU, shipping is free above €350 and costs €40 below that.
How long does delivery take?
In the Netherlands, your order arrives within 2 business days. Belgium takes 1 to 2 business days, the rest of the EU 2 to 3, the USA 3 to 5, and the rest of the world 3 to 6.
Can I track my order?
Yes. Every order ships with tracking.
Where do you ship to?
Across the EU, and to the United Kingdom, USA, Canada, Australia, New Zealand, Norway, Switzerland, Japan, South Korea, Singapore, Malaysia, Hong Kong, Israel and the United Arab Emirates.
Will I pay duties or taxes?
For UK and EU orders, all duties and taxes are included in the price. For orders outside the UK and EU, import duties and taxes are paid by the customer.
Returns & warranty
What is your returns policy?
You can return products within 30 days of delivery, as long as they are unused and in their original packaging. Return shipping is at your own cost.
How do I return an item?
Email info@distinct-amsterdam.com and we'll help you start your return.
Can I exchange an item?
Yes, for a different colour or product. Return your order as above and place a new order for the item you'd like.
What does the lifetime warranty cover?
Our lifetime warranty covers manufacturing defects in materials and workmanship, and functional damage under normal use, from the date of purchase. It does not cover normal wear and tear, scratches or stains, or damage from misuse, accidents or alterations. To make a claim, email info@distinct-amsterdam.com with your order number and a description of the issue. We may ask for photos.
Payment & offers
Which payment methods do you accept?
iDEAL, Klarna, Bancontact, Visa, Mastercard, American Express, Apple Pay and Google Pay.
Can I get a VAT invoice?
Yes. We provide an official VAT invoice for business purchases.
Can I use a discount code on sale prices?
No. Discount codes can't be combined with sale prices.