Frequently Asked Questions
What does Distinct do?
We create high-quality leather products designed to combine elegance and functionality for everyday use.
Distinct History
Founded in the Netherlands, Distinct has been dedicated to crafting premium leather goods that stand the test of time. Our commitment to quality and design has earned us a loyal following.
Orders and Shipping
What are your shipping charges?
- Netherlands: Free shipping on orders above €50.
- EU countries: Free shipping on orders above €50.
- Rest of the World: Please check the shipping cost at checkout.
Which countries do you ship to?
We ship to all EU countries listed, including Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. For countries outside the EU, please contact customer support at support@distinct-amsterdam.com if your country is not listed at checkout.
Which shipping carriers do you use?
We primarily use PostNL for local orders within the Netherlands. For international orders, we use DHL, DPD, and UPS.
Important details about shipping:
Free shipping on EU orders over €50.
Orders placed Monday – Saturday before 17:00 are shipped the same day.
All other orders ship the next business day.
How long will it take to receive my order?
- Netherlands & Belgium: 1-2 business days
- European Union: 2-3 business days
- Rest of the World: please contact us with your order number
Will I receive a tracking number?
Yes, once your order is dispatched, you will receive a shipping confirmation email with a tracking number.
Can I change my shipping address?
We can change your shipping address if you contact us within 24 hours of placing your order. After this period, changes may not be possible if the order has already been processed.
Duties and Taxes
For UK and EU orders, all duties and taxes are included in the purchase price. There are no extra fees on delivery. We comply with the Import One-Stop Shop (IOSS) system for VAT obligations for EU buyers, ensuring displayed prices cover VAT and duties.
Returns and Exchanges
What is your returns policy?
You can return products within 14 days of delivery, provided they are unused and in their original packaging. Return shipping costs are the responsibility of the customer.
How do I return an item?
Contact our customer support at info@distinct-amsterdam.com to initiate a return. We will provide a return shipping label and instructions.
Can I exchange an item?
Yes, exchanges are possible for different colors or products. Contact customer support to process your exchange.
Warranty
What is your warranty policy?
Our lifetime warranty covers manufacturing defects in materials and workmanship. This warranty does not cover normal wear and tear, misuse, or accidental damage.
How do I make a warranty claim?
Contact info@distinct-amsterdam.com with your order number and a description of the issue. Photos may be required for assessment.
Our Products
What materials are used in Distinct products?
We use premium vegetabe tanned full-grain leather from certified tanneries. Each element in our products is selected based on durability and quality, this enables us to offer a lifetime warranty.
How do I care for my Distinct leather product?
- Avoid exposure to direct sunlight and moisture.
- Clean with a dry or slightly damp cloth.
- Use a leather conditioner periodically to maintain suppleness.
Can I personalize my product?
Yes, for personalization requests, contact info@distinct-amsterdam.com.
Payment Methods
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. We also offer payment options like Shop Pay, Apple Pay, and Google Pay. For customers in the United States, Great Britain, Germany, France, Italy, Spain, Switzerland, and most EU countries, we offer Klarna installment payment method.
What currency will I place my order in?
Our platform dynamically adjusts the currency during checkout based on the country you input, ensuring a hassle-free shopping experience. We accept payments in multiple currencies, including USD, GBP, EUR, and more.
Promotions
Do you offer any promotions?
We rarely offer promotional activities, if we do they are only available for limited timeframes. Sign up for our newsletter or follow us on social media to be ahead of the rest.
Contact Us
How can I contact customer support?
You can reach our customer support team by email at info@distinct-amsterdam.com or via the chat on our website. Our team is available Monday to Friday, from 9:00 AM to 6:00 PM CET. We always strive to get back to you within 24 hours.
Any unanswered questions?
Feel free to contact us at info@distinct-amsterdam.com. We'd love to hear from you and answer any questions you may have.
